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If parents would like to cancel or move their order to another day, they can do so on their account PRIOR to 8:30am, Monday to Thursday and 7am on Fridays. After this time, parents will need to contact the store PRIOR to 9am. Unfortunately, we are unable to cancel orders after this time as the kitchen has commenced production.
We do not have minimum order requirements provided a school falls on an existing delivery route. However, if numbers are consistently low, we will engage in conversations with the school/representative to address this.
FAQ
We provide a wide and diverse variety of food, that is sure to suit any palate. Our cold food items range from the traditional by way of sandwiches, rolls, salads and wraps to sushi and rice paper rolls. We also offer an extensive range of hot food items that is sure to please any discerning connoisseur. Our hot food offerings range from sausage rolls, party pies and pastas to fried rice, stir fried noodles and grilled meats such as roast pork, BBQ pork, teriyaki chicken, lemongrass chicken. We also offer a range of drinks and snacks to hydrate and replenish growing bodies.
Necessary cutlery is provided for items that require it such as spoons for yoghurt cups and forks for noddle and rice dishes. Please note, napkins are not provided.
We suggest dedicating student reps or staff members to allocate the lunches once delivered. We always include a list of orders to cross check when handing out the lunches.
Currently we have a global menu, 90% of which items meet the traffic light system, however we are happy to consider additional items if accessible and the school deems appropriate for students. Menu's are specific to each school and can be customised as required.
Temperature sensitive food is transported in Commercial Food Grade Transport Go Boxes. These Go Boxes hold safe temperatures for 4+ hours, however the lunches are made as close to the delivery time as possible, so the food spends minimal time in the Go Boxes.
All items on our school lunch menu are nut free, although it is important to note we operate in a kitchen that contains nuts for our retail sector, therefore we can’t guarantee there will be no ‘traces of nuts’. However, we follow strict measures to prevent any cross contamination where possible.
The same applies to our ‘Low Gluten’ and ‘Low Dairy’ items. These ingredients are utilised in our kitchens, therefore we can’t guarantee there will be no traces of gluten or dairy in the lunches. For this reason we have classified items as Low Gluten and Low Dairy.
Where possible we aim to use sustainable packaging, such as paper to wrap sandwiches and brown paper bags to pack lunches for transport and easy disposal. All plastic packaging is BPA free. We are in the process of transitioning to 100% compostable packaging to reduce our wastage where possible.